Quick and Prompt
After Sales Support

• Multi-level support setup to help our clients
• A dedicated Customer Support Group for installation, training, data migration and after sales support
• Resident Support Executives in important cities to provide prompt local support
• Online Customer Care Portal to log support calls

Customer Care
Portal

• Centralized hub for all customer interactions
• Intuitive and user-friendly interface for seamless support
• Efficient system to log, track, and manage service requests
• Enables faster response and resolution times

Training Program

• We offer comprehensive training sessions for clients, conducted both onsite and at our offices post-implementation.
• Regular refresher training is provided to keep users updated on new features and enhancements in the software.
• Customized training modules tailored to specific user roles to ensure efficient software utilization.
• Ongoing support and knowledge sharing to reinforce learning and promote user confidence.

AMC

Two types of Annual Maintenance Contracts (AMC) are offered: the Standard Update & Support Service and the Premium Update & Support Service. These options are designed to cater to varying levels of support and service needs. After the completion of the first year, customers have the flexibility to choose either an AMC plan or opt for an Annual Support and Development (ASD) package based on their requirements.

Customization

We offer tailored solutions designed to meet the unique operational and business requirements of each client. Our customization services ensure that the software aligns seamlessly with your workflows, processes, and industry standards. From feature enhancements to interface modifications, we work closely with clients to deliver personalized functionalities that enhance usability and efficiency. Whether it's adapting existing modules or developing new ones, our flexible architecture supports smooth and scalable customization.